Job Title: Client Manager
Department: Business Development & Client Relations
Experience Level: Mid to Senior (5+ years in IP or professional services)
About the Role
We are seeking a strategic and relationship-driven Client Manager to join our growing Intellectual Property (IP) firm. In this role, you will be the primary liaison between our firm and key clients, ensuring exceptional service delivery while identifying new business opportunities. Your expertise in IP law (patents, trademarks, copyrights) and client management will help expand our footprint in target industries (e.g., tech, biotech, manufacturing).
Key Responsibilities
Client Relationship Management
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Serve as the trusted point of contact for key clients, understanding their IP needs and business objectives.
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Proactively monitor client satisfaction, address concerns, and coordinate with attorneys to deliver tailored solutions.
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Conduct regular check-ins and business reviews to strengthen long-term partnerships.
Business Development & Growth
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Identify and pursue new business opportunities within existing and prospective client accounts.
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Collaborate with IP attorneys to develop client-centric strategies (e.g., portfolio audits, enforcement plans).
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Represent the firm at industry events, conferences, and networking forums to build brand visibility.
Cross-Functional Collaboration
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Work closely with attorneys, paralegals, and marketing teams to align client needs with firm capabilities.
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Provide market feedback to leadership to refine service offerings (e.g., litigation support, global filings).
Performance Metrics
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Track client retention rates, revenue growth, and satisfaction metrics (e.g., NPS scores).
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Manage CRM systems (e.g., Salesforce) to document interactions and opportunities.
Qualifications & Skills
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Education: Bachelor's degree in Business, Law, or related field (MBA/JD a plus).
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Experience:
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5+ years in client management, business development, or sales within a law firm, IP consultancy, or professional services.
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Deep understanding of IP law (patents/trademarks/copyrights) and industry trends.
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Soft Skills:
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Exceptional communication, negotiation, and presentation skills.
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Ability to translate complex IP concepts into business value for clients.
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High emotional intelligence and problem-solving agility.
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Technical Skills: Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and data analytics.
Why Join Us?
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Competitive salary + performance-based bonuses.
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Opportunity to shape the growth of a dynamic IP practice.
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Collaborative culture with exposure to cutting-edge innovations.
Apply: Submit your resume and a cover letter outlining your success in managing IP/client relationships to info@ipmizar.com.
